Returns

Can I exchange an item? 

• YES! Hassle-free returns! Please email losreyesusa@gmail.com with your name, order #, and reason for exchanging.
• If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we’ll send you out a new item at no extra cost. 

*Exchanges must be made within 14 days from the date your item was delivered.

Do you offer refunds? 

• ABSOLUTELY! If you don’t love your LosReyes product(s), we will refund your money. Refunds must be processed within 14 days of your purchase date. Product(s) must be in the same condition as you received it. If you want to request a refund, please email our customer service email for help processing. 
• Please include a note as to why the product(s) is being returned along with your order number and name so we can process the refund quickly.
• Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification.